FAQ - Frequently Asked Questions

Is my booking a private or shared transfer?

All bookings offered are for private transfers.

What type of vehicles do you have?

Please check our vehicles page for details.

What method of payment do you accept?

You can pay directly to the driver, we accept both cash and credit cards. You can also pay in advance via PayPal.

Do I have to tip the driver?

It is customary to give a tip if you feel the service has warranted this. However, this is entirely at your discretion.

Can I cancel my booking?

Cancellations can be made up to 24 hours before the arrival time, free of charge. It is not possible to cancel a reservation that has been paid for in advance by credit card at the time of booking.

Are your prices quoted per person or per vehicle?

Prices are quoted per vehicle. All costs and taxes are included in the prices: travel, driver, fuel, VAT, taxes, parking, full insurance.

I travel with children. Do you provide child-seats?

Child seat is provided free of charge. A child's age must be notified in advance when you make your reservation.

How does the WiFi connection work?

A mobile data signal (3G/LTE) is received by the onboard WiFi Router. If Wi-Fi is unavailable or you are unable to use the WiFi for any reason, you must be aware that there is no refund available. Free WiFi is offered as a complimentary benefit.

How much luggage can I take with me?

Each passenger has an allowance of 1 big suitcase and 1 hand luggage without any weight limit. We don't charge Extra large luggage if notified to us in advance when making your reservation

I am disabled. Can I travel with a wheelchair?

A wheelchair can be transported free of charge if notified to us in advance when making your reservation.

Where do I meet the driver?

The solid details about meeting the driver at the airport or Railway Sation are provided in your booking confirmation. In most cases, the driver will wait for you in the arrivals terminal. The driver will be holding a card with the name of the main passenger which was provided during the booking process.

Where will you wait for me at my hotel or apartment or home?

If you are going to the airport from a hotel, please wait at reception (lobby). If being collected from an apartment or your home, please wait outside by your main door. The driver will look for you there. In other cases, during the booking process, please provide us with the full address including precise details (plaza, street, postcode etc.) of where you want to be collected.

What happens if my flight is delayed?

We always confirm the flight/train arrival times.The driver will wait for all flights and train journeys that are delayed and your transfer is provided without any additional charges.

What happens if I miss my flight or my flight is cancelled?

You must inform us of the next flight departure and its arrival time by using the telephone number +420 778800288. If you fail to do so, it will be regarded as a NO-SHOW.

How long will the driver wait for me if I'have my luggage lost?

You should inform us as soon as possible by using the phone and that you have arrived at the airport. The driver will wait up to a maximum of 1 hour after the flight arrival time. If it is a Transfer from a railway station, the waiting time is 30 minutes after the arrival time of the train.

What happens if my driver is delayed?

In the unlikely event that the driver arrives late, please ring us on our phone number +420 778800288, provided on your booking confirmation and our dispatcher will assist you immediately.